Frequently Asked
Questions

We track virtually any asset — from cars, trucks, and vans to trailers, shipping containers, construction equipment, tools, and high-value inventory. Our devices range from hardwired OBD trackers for fleet vehicles to long-life battery-powered beacons for non-powered assets. If it moves or if it matters, we can track it.

When one of your sensors or alarm systems triggers an event, the signal is sent to our UL-listed monitoring center. One of our trained operators reviews the event, verifies the alarm, and takes action — whether that's calling your designated contacts, dispatching emergency services, or escalating to your on-site team. You'll also receive a full incident report for every event.

With self-monitoring, you receive alerts directly — via app, email, or SMS — and your team handles the response. With central station monitoring, our professional operators handle everything for you around the clock, including dispatching emergency services when needed. Central station monitoring is ideal for businesses that can't be available 24/7 or need verified response for police and fire services.

Our IoT sensors monitor a wide range of conditions including temperature (from cryogenic to high-heat), humidity, air pressure, water leaks, air quality (CO2, VOCs), gas detection (natural gas, CO), vibration, door/window states, and electrical parameters (voltage, current, power). We also offer specialized sensors for medical and pharmaceutical applications.

Most standard installations are completed within one to two business days depending on the number of sensors and locations. Our team handles the full deployment — site assessment, sensor installation, gateway setup, platform configuration, and staff training. We work around your schedule to minimize disruption.

Battery life varies by sensor type and reporting frequency. Standard wireless sensors typically last 2–5 years on a single battery. High-reporting sensors or those in extreme environments may need more frequent replacement. Our platform sends low-battery alerts well in advance so you can plan replacements without service interruption.

Yes. All data is encrypted in transit and at rest using bank-level encryption. Our cloud platform complies with industry standards including SOC 2 Type II. We use role-based access control so you decide who can see what. Our infrastructure is hosted on enterprise-grade cloud services with 99.9% uptime guarantees.

Absolutely. Our cloud platform is accessible from any web browser, and our mobile app is available for iOS and Android. You can view real-time dashboards, historical trends, configure alerts, and manage users — anywhere, anytime. All with secure login credentials and optional two-factor authentication.

Yes — and we specialize in it. Every operation is different, which is why we don't believe in one-size-fits-all. Our team will assess your specific needs, identify the right sensors and platforms, and design a solution that fits your facility, budget, and compliance requirements. Contact us for a free consultation.

Pricing depends on the type of service requested. We offer flexible monthly and annual plans to fit different budgets. Contact us for a custom quote — we provide transparent pricing with no hidden fees.